citizen's charter

New VISION

The Department of Social Welfare and Development envisions all Filipinos free from hunger and poverty, have equal access to opportunities, enabled by a fair, just, and peaceful society

New MISSION

To lead in the formulation, implementation, and coordination of social welfare and development policies and programs for and with the poor, vulnerable and disadvantaged.

CORE VALUES

  • Maagap at Mapagkalingang Serbisyo.
  • Serbisyong Walang Puwang sa Katiwalian.
  • Patas na Pagtrato sa Komunidad.

MANDATE
To provide assistance to Local Government Units, Non-Government Organizations, other National Government Agencies, People’s Organizations, and other members of Civil Society in effectively implementing programs, projects and services that will alleviate poverty and empower disadvantaged individuals, families, and communities for an improved quality of life.

SERVICE PLEDGE

We are committed to provide you quality, prompt, and courteous service from Mondays to Fridays, 8:00 A.M. to 5:00 P.M., without noon breaks;
We shall endeavor to complete your transactions with us within the day. We will inform you promptly of our actions taken so far and clearly explain to you the reason/s should we not be able to complete within the day the delivery of the service you need.
We shall ensure availability of staff to attend to your concern/s even during lunch break.
We shall appreciate any positive or negative feedback regarding our services, facilities and personnel.
The Officers-in-Charge of our front line services shall be available at all times for consultation and advice.
All these we pledge for the best interest of the clients/customers we serve.

click to View and Download the Regional FRONT LINE SERVICES and How to Avail the Services Updated Citizen’s Charter of FO XII 2020 CC

SCHEDULE OF AVAILABILITY OF SERVICE

8:00AM TO 5:00PM WITHOUT NOONBREAK

E-mail Address:

fo12@dswd.gov.ph

DOWNLOAD CITIZEN’S CHARTER IN PDF FORMAT

Contact Center ng Bayan:

SMS                       :0908 881 6565

CALL                      :165 56

P 5.00 + VAT per call anywhere in the Philippines via PLDT landlines

Email                     :email@contactcenterngbayan.gov.ph

Facebook            :https://facebook.com/civilservicegovph/

Web                      :https//contactcenterngbayan.gov.ph